Device Compatibility

Device Compatibility

Before purchasing an eSIM from eSIMBox, please verify that your device meets the requirements below. Using an incompatible or carrier-locked device is the most common reason for eSIM activation failure.

If you are unsure whether your device is compatible, please contact our support team before placing your order.

General Requirements

To use an eSIM from eSIMBox, your device must meet all three of the following conditions:

  • ✅ eSIM-enabled: Your device must have built-in eSIM hardware and software support
  • ✅ Carrier-unlocked: Your device must not be locked to a specific mobile network operator
  • ✅ Network band compatible: Your device must support the frequency bands used in your destination country

Note: Even if your device model supports eSIM, it may be carrier-locked if purchased through a specific carrier. Please check with your carrier or device manufacturer to confirm your device is unlocked.

How to Check If Your Device Supports eSIM

iPhone (iOS)

Go to Settings > General > About and scroll down. If you see an "Available SIM" or "EID" number listed, your device supports eSIM.

Android

Go to Settings > About Phone > SIM Status or Settings > Network & Internet > SIMs. If you see an option to "Add eSIM" or "Download a SIM", your device supports eSIM.

Check Your EID Number

The EID (Embedded Identity Document) is a unique 32-digit number that identifies your device’s eSIM chip. If your device has an EID, it supports eSIM. You can find it in Settings > About Phone, or by dialing *#06# on most Android devices.

Compatible Apple Devices

iPhone

  • iPhone 16, 16 Plus, 16 Pro, 16 Pro Max
  • iPhone 15, 15 Plus, 15 Pro, 15 Pro Max
  • iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
  • iPhone 13, 13 Mini, 13 Pro, 13 Pro Max
  • iPhone 12, 12 Mini, 12 Pro, 12 Pro Max
  • iPhone 11, 11 Pro, 11 Pro Max
  • iPhone XS, XS Max
  • iPhone XR
  • iPhone SE (2nd generation and later)

Note: iPhone models purchased in mainland China may not support eSIM. iPhone 14 and later models purchased in the USA are eSIM-only (no physical SIM tray).

iPad

  • iPad Pro 11-inch (1st generation and later)
  • iPad Pro 12.9-inch (3rd generation and later)
  • iPad Air (3rd generation and later)
  • iPad (7th generation and later)
  • iPad Mini (5th generation and later)

Compatible Samsung Devices

  • Samsung Galaxy S24, S24+, S24 Ultra
  • Samsung Galaxy S23, S23+, S23 Ultra
  • Samsung Galaxy S22, S22+, S22 Ultra
  • Samsung Galaxy S21, S21+, S21 Ultra, S21 FE
  • Samsung Galaxy S20, S20+, S20 Ultra, S20 FE
  • Samsung Galaxy Z Fold 6, Z Fold 5, Z Fold 4, Z Fold 3, Z Fold 2
  • Samsung Galaxy Z Flip 6, Z Flip 5, Z Flip 4, Z Flip 3
  • Samsung Galaxy Note 20, Note 20 Ultra
  • Samsung Galaxy A54, A55 (select markets)

Note: Samsung devices purchased in certain markets (e.g., Hong Kong, some Asian markets) may not support eSIM. Please verify with your retailer.

Compatible Google Pixel Devices

  • Google Pixel 9, 9 Pro, 9 Pro XL, 9 Pro Fold
  • Google Pixel 8, 8 Pro, 8a
  • Google Pixel 7, 7 Pro, 7a
  • Google Pixel 6, 6 Pro, 6a
  • Google Pixel 5, 5a
  • Google Pixel 4, 4 XL, 4a, 4a 5G
  • Google Pixel 3, 3 XL, 3a, 3a XL

Other Compatible Devices

  • Motorola: Razr 2023, Razr 40, Razr 40 Ultra, Edge 40 Pro, Edge 30 Ultra
  • OnePlus: OnePlus 12, 11, Open (select markets)
  • Oppo: Find X6 Pro, Find N3 (select markets)
  • Huawei: P40, P40 Pro, Mate 40 Pro (limited eSIM support)
  • Sony: Xperia 1 V, Xperia 5 V, Xperia 10 V
  • Microsoft: Surface Pro X, Surface Pro 9 (5G)
  • Apple Watch: Series 4 and later (cellular models, for data via paired iPhone)

Devices NOT Compatible with eSIM

The following types of devices do not support eSIM and cannot be used with eSIMBox plans:

  • Devices with physical SIM-only slots and no eSIM chip
  • Carrier-locked devices (locked to a specific network operator)
  • iPhone models purchased in mainland China (most models)
  • Older smartphones released before 2018
  • Basic feature phones and non-smart devices

Carrier Lock Check

To check if your device is carrier-locked:

  • iPhone: Go to Settings > General > About > Carrier Lock. If it says "No SIM restrictions", your device is unlocked.
  • Android: Insert a SIM card from a different carrier. If it works, your device is unlocked. Alternatively, contact your carrier to confirm.

If your device is carrier-locked, you will need to contact your carrier to request an unlock before using an eSIMBox plan.

Still Not Sure?

If you are unsure whether your specific device model is compatible with our eSIM plans, please contact our support team before purchasing. We are happy to help you verify compatibility.

eSIMBox
Website: www.esimbox.website
Email: DaisyeVejar9193@hotmail.com
Hotline: +84 348 543 400
Address: 204/102 CMT8, Vinh Loi Ward, Rach Gia City, Kien Giang Province, Vietnam

eSIMBox — Instant Connectivity, Anywhere in the World.