Privacy Policy

Privacy Policy

Welcome to eSIMBox (www.esimbox.website). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our eSIM products and services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect the following types of information when you interact with eSIMBox:

a. Personal Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and payment information
  • Device information (for eSIM compatibility verification)
  • Any other information you voluntarily submit via forms or customer support

b. Automatically Collected Information

  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring URLs and search terms
  • Device type and operating system
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your eSIM orders and deliver QR codes or activation instructions
  • Send order confirmations, receipts, and support communications
  • Provide customer service and respond to inquiries
  • Improve our website, products, and services
  • Send promotional emails and offers (only with your consent)
  • Detect, prevent, and address fraud or security issues
  • Comply with applicable legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service Providers: Trusted third-party vendors who assist in operating our website, processing payments, or delivering eSIM services (e.g., payment gateways, eSIM network operators)
  • Legal Compliance: When required by law, court order, or governmental authority
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction

All third parties are required to maintain the confidentiality and security of your information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our site
  • Marketing Cookies: Used to deliver relevant advertisements (only with consent)

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data ("right to be forgotten")
  • Objection: Object to the processing of your data for marketing purposes
  • Portability: Request transfer of your data to another service provider
  • Withdrawal of Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

eSIMBox
Website: www.esimbox.website
Email: DaisyeVejar9193@hotmail.com
Hotline: +84 348 543 400
Address: 204/102 CMT8, Vinh Loi Ward, Rach Gia City, Kien Giang Province, Vietnam

eSIMBox — Instant Connectivity, Anywhere in the World.