eSIM Setup Guide

eSIM Setup Guide

Welcome to eSIMBox! This guide will walk you through everything you need to know to install, activate, and use your eSIM. The entire setup process takes less than 5 minutes.

If you run into any issues, our support team is available to help. Contact us at DaisyeVejar9193@hotmail.com or call +84 348 543 400.

Before You Begin

Please confirm the following before starting the installation:

  • ✅ Your device is eSIM-compatible (see our Device Compatibility page)
  • ✅ Your device is carrier-unlocked
  • ✅ You have a stable Wi-Fi connection (required during installation)
  • ✅ You have received your eSIM QR code via email from eSIMBox
  • ✅ You have access to the email on a separate device or printed out (you cannot scan a QR code on the same screen displaying it)

Step 1 — Receive Your eSIM

After completing your purchase, check your email inbox for a message from eSIMBox. The email will contain:

  • Your eSIM QR code (an image to scan)
  • Your plan details (data allowance, validity, covered regions)
  • Step-by-step activation instructions

Tip: If you don’t see the email within 15 minutes, check your spam or junk folder. Search for emails from "eSIMBox" or "DaisyeVejar9193@hotmail.com".

Step 2 — When to Install Your eSIM

You can install your eSIM at any time after receiving it — you do not need to be at your destination. However, we recommend:

  • 📶 Install before you travel so you’re connected the moment you land
  • ⏰ Activate when you arrive at your destination to start your data validity period
  • 📶 Keep your home SIM active as your primary line for calls and SMS

Important: Most eSIM plans start their validity countdown from the date of first activation, not the purchase date. Check your plan details to confirm.

Step 3 — Install Your eSIM on iPhone

Method A: Scan QR Code (Recommended)

  1. Open the eSIMBox email on a different device (another phone, tablet, or computer)
  2. On your iPhone, go to Settings > Mobile Data (or Cellular)
  3. Tap "Add eSIM" or "Add Mobile Plan"
  4. Tap "Use QR Code"
  5. Point your iPhone camera at the QR code displayed on the other device
  6. Tap "Continue" when the eSIM is detected
  7. Follow the on-screen prompts to complete installation
  8. When asked, label the eSIM (e.g., "eSIMBox Travel") and set it as your data line

Method B: Enter Activation Code Manually

  1. Go to Settings > Mobile Data > Add eSIM
  2. Tap "Enter Details Manually"
  3. Enter the SM-DP+ Address and Activation Code provided in your email
  4. Tap "Next" and follow the prompts to complete installation

After installation: Go to Settings > Mobile Data > Mobile Data and select your eSIMBox eSIM as the data line. Enable "Data Roaming" if prompted when you arrive at your destination.

Step 4 — Install Your eSIM on Android

Samsung Galaxy

  1. Go to Settings > Connections > SIM Manager
  2. Tap "Add eSIM" or "Add mobile plan"
  3. Tap "Scan QR code"
  4. Scan the QR code from your eSIMBox email (displayed on another device)
  5. Follow the on-screen prompts to complete installation
  6. Set the eSIM as your preferred mobile data line

Google Pixel

  1. Go to Settings > Network & Internet > SIMs
  2. Tap the "+" icon or "Add eSIM"
  3. Tap "Download a SIM instead"
  4. Tap "Next" and scan the QR code from your eSIMBox email
  5. Follow the prompts to complete installation

Other Android Devices

  1. Go to Settings > Network & Internet (or Connections)
  2. Look for "SIM & Network", "Mobile Network", or "SIM Manager"
  3. Tap "Add eSIM" or "Download SIM"
  4. Scan the QR code from your eSIMBox email
  5. Follow the on-screen instructions to complete setup

After installation: Go to your SIM settings and set the eSIMBox eSIM as your preferred data SIM. Enable data roaming if required in your destination country.

Step 5 — Activate & Start Using Your eSIM

Once installed, your eSIM will automatically connect to the local network when you arrive at your destination. Here’s what to do:

  1. Turn off airplane mode (if enabled during your flight)
  2. Go to your SIM/Mobile Data settings and ensure the eSIMBox eSIM is selected as your data line
  3. Enable Data Roaming if prompted
  4. Wait 1–2 minutes for the network to connect
  5. Open a browser or app to confirm your data connection is working

Tip: If you don’t connect automatically, try toggling airplane mode on and off, or manually select the network in your mobile settings.

Managing Your eSIM

Switching Between SIMs

Most eSIM-compatible devices support dual SIM functionality. You can keep your home SIM active for calls and SMS while using your eSIMBox eSIM for data. Go to your SIM settings to configure which SIM is used for calls, SMS, and data.

Checking Your Data Usage

Monitor your data usage in your device settings under Mobile Data or Data Usage. Select your eSIMBox eSIM to see how much data you have used.

Do NOT Delete Your eSIM

Once installed, do not delete your eSIM profile from your device unless you have finished using it. Each QR code can only be scanned and installed once. If you accidentally delete your eSIM, please contact our support team immediately.

Troubleshooting Common Issues

QR Code Not Scanning

  • Ensure the QR code is displayed clearly on a separate screen (not the same device you’re installing on)
  • Increase the brightness of the screen displaying the QR code
  • Try entering the activation code manually instead
  • Ensure your device camera is clean and focused

eSIM Installed But No Data Connection

  • Confirm the eSIMBox eSIM is set as your data line in SIM settings
  • Enable Data Roaming in your mobile settings
  • Toggle airplane mode on and off to refresh the network connection
  • Restart your device
  • Manually select the network: go to Mobile Network > Network Operators and select a local carrier

eSIM Not Showing After Installation

  • Restart your device and check SIM settings again
  • Ensure your device software is up to date
  • Contact our support team if the issue persists

Data Running Out

  • Check your remaining data in device settings
  • Visit www.esimbox.website to purchase a new eSIM plan
  • Contact our support team to ask about top-up options for your current plan

Need Help?

Our support team is ready to assist you with any installation or activation issues. Don’t hesitate to reach out — we’re here to make sure you stay connected.

eSIMBox
Website: www.esimbox.website
Email: DaisyeVejar9193@hotmail.com
Hotline: +84 348 543 400
Address: 204/102 CMT8, Vinh Loi Ward, Rach Gia City, Kien Giang Province, Vietnam

Support Hours:
Monday – Friday: 8:00 AM – 10:00 PM (GMT+7)
Saturday – Sunday: 9:00 AM – 6:00 PM (GMT+7)

eSIMBox — Instant Connectivity, Anywhere in the World.