Digital Delivery Policy

Digital Delivery Policy

At eSIMBox (www.esimbox.website), all products are delivered digitally. There is no physical shipment involved. This policy explains how your eSIM is delivered, what to expect after purchase, and how to get help if something goes wrong.

1. What Is an eSIM?

An eSIM (embedded SIM) is a digital SIM card that allows you to activate a mobile data plan without needing a physical SIM card. Once purchased, your eSIM is delivered as a QR code or activation code that you scan or enter directly on your device.

eSIMs are compatible with most modern smartphones, tablets, and smartwatches. Please verify your device’s eSIM compatibility before purchasing.

2. Delivery Method

All eSIM orders from eSIMBox are delivered digitally via email. After your payment is confirmed, you will receive an email containing:

  • Your eSIM QR code (to scan with your device camera)
  • Activation instructions specific to your device (iOS or Android)
  • Your order summary and plan details (data allowance, validity period, covered regions)
  • A link to our support resources in case you need assistance

Please ensure you enter a valid and accessible email address at checkout, as all delivery communications will be sent to that address.

3. Delivery Timeframe

eSIM delivery is typically instant to within 15 minutes after payment confirmation. In rare cases, delivery may take up to 24 hours due to payment verification or high order volume.

If you have not received your eSIM within 24 hours of purchase, please check the following before contacting support:

  • Check your spam or junk mail folder
  • Verify that the email address entered at checkout is correct
  • Ensure your inbox is not full
  • Search your inbox for emails from DaisyeVejar9193@hotmail.com or eSIMBox

4. When to Activate Your eSIM

You do not need to activate your eSIM immediately after receiving it. We recommend activating your eSIM on the day you arrive at your destination or when you are ready to use it, to make the most of your data validity period.

Important notes regarding activation:

  • Most eSIM plans begin their validity countdown from the date of first activation, not from the purchase date
  • Some plans may begin counting from the date of installation — this will be clearly stated in your plan details
  • Each QR code can only be scanned and installed once. Do not delete the eSIM profile from your device unless you have finished using it
  • Your device must be connected to Wi-Fi during the eSIM installation process

5. Device Compatibility Requirements

To use an eSIM from eSIMBox, your device must meet the following requirements:

  • The device must be eSIM-compatible (supports embedded SIM technology)
  • The device must be carrier-unlocked (not locked to a specific network operator)
  • The device must support the network bands used in your destination country
  • For iOS devices: iPhone XS or later running iOS 12.1 or above
  • For Android devices: varies by manufacturer — please check your device specifications

eSIMBox is not responsible for activation failures caused by incompatible or carrier-locked devices. Please verify compatibility before purchasing.

6. How to Install Your eSIM

For iPhone (iOS):

  1. Go to Settings > Mobile Data > Add eSIM
  2. Tap "Use QR Code"
  3. Scan the QR code provided in your delivery email
  4. Follow the on-screen prompts to complete installation
  5. Set the eSIM as your data line when prompted

For Android:

  1. Go to Settings > Network & Internet > SIMs (or Connections > SIM Manager on Samsung)
  2. Tap "Add eSIM" or "Download a SIM"
  3. Scan the QR code provided in your delivery email
  4. Follow the on-screen prompts to complete installation

If you experience any issues during installation, please contact our support team for step-by-step assistance.

7. Data Usage & Plan Details

Each eSIM plan purchased from eSIMBox includes a specified data allowance and validity period. Please note:

  • Data is non-transferable and cannot be rolled over after the plan expires
  • Unused data at the end of the validity period will not be refunded
  • Some plans offer data-only connectivity (no voice calls or SMS) — check your plan details
  • Speeds may vary depending on local network conditions and congestion

8. Non-Delivery & Technical Issues

If you did not receive your eSIM or are experiencing technical difficulties, please contact our support team as soon as possible. We are here to help resolve any issues promptly.

Common issues we can assist with:

  • eSIM QR code not received
  • QR code not scanning correctly
  • eSIM installed but not connecting to network
  • Data not working after activation
  • Accidentally deleted eSIM profile

9. Contact & Support

Our customer support team is available to assist you with any delivery or activation issues:

eSIMBox
Website: www.esimbox.website
Email: DaisyeVejar9193@hotmail.com
Hotline: +84 348 543 400
Address: 204/102 CMT8, Vinh Loi Ward, Rach Gia City, Kien Giang Province, Vietnam

Support Hours:
Monday – Friday: 8:00 AM – 10:00 PM (GMT+7)
Saturday – Sunday: 9:00 AM – 6:00 PM (GMT+7)

eSIMBox — Instant Connectivity, Anywhere in the World.